Your Journey
Baggage
Allowance: The checked baggage allowance for one or two pieces of luggage is 20 kilos per person.
Maximum weight for one suitcase must not exceed 30 kilos (Subject to change by E.U. Directives to 23 kilos). Single items of baggage above this limit WILL NOT BE ACCEPTED for carriage. If you exceed the baggage allowance, there may not be room on the aircraft for your baggage or if there is, a charge will be made. Folding pushchairs and wheelchairs do not count as part of your luggage allowance and will not incur a charge. Infants: Infants under 2 travelling on a parent's lap do not have a baggage allowance. Golf clubs, bowls woods, bicycles, windsurf boards etc: The carriage of golf clubs and sports equipment is subject to payload restrictions imposed by the Civil Aviation Authority. Prior arrangements to take such items must be made with Palmair at the time of booking and we will endeavour to meet your requirements. There is no guarantee to carry such items unless this has been agreed in writing by Palmair prior to travel. If carriage is agreed it is essential these items are covered by your own insurance. If such items are accepted for carriage at check-in and the weight exceeds your baggage allowance, a charge may be made. We are also unable to guarantee that you will be able to take such items on the transfer coach* to your hotel. *Lanzarote – 10 Euros charge for the carriage of bicycles, golf bags, surf boards, musical equipments – all subject to space. *Majorca - approx 10 Euros.
Airline Security
Department for Transport
The Department for Transport has put in place security regulations for all passengers starting their journey at all UK airports. For current regulations and further information, please visit the Department For Transport website at www.dft.gov.uk.
Passengers who have concerns regarding their travel arrangements or security in place at airports, should contact the departure airport or Palmair.
Each passenger is permitted to carry only ONE item of cabin baggage through the airport security search point.
The dimensions of this item must not exceed 22" x 18" x 10" - including wheels, handles, side pockets etc, the weight should be less than 5 kilos and it must be capable of being stored underneath the seat or in the overhead locker. Other bags, such as handbags, may be carried within the single item of cabin baggage. All items carried by passengers will be x-ray screened.
- Suspect items such as aerosols, umbrellas (other than telescopic), sporting bats, knives, tools, darts, scissors, tweezers, knitting needles, syringes*, or anything which could possibly be construed as a weapon, may be confiscated, or you will be required to transfer these to your checked baggage.
- Fragile items may also have to be carried in the hold (at passengers' own risk - please check that you are covered by insurance for hand baggage and other items).
- Large quantities of wine, beer and spirits WILL NOT be allowed in the cabin or the aircraft hold for safety reasons.
- Duty Free or Duty Paid Goods - you will be allowed to take some items purchased at the departure airport into the cabin. However there may be restrictions on the carriage of certain types of fluids as hand baggage and before travelling you should check for current security regulations at Bournemouth, Exeter or Jersey Airport and with your local representative at your oversees departure airport.
- Vital medication - (check with current Department for Transport security regulations), cash and items of value should be carried on your person or in hand luggage.
- Porters/baggage trolleys are often in short supply.
- Should you suffer damage to your baggage, report this to an airport official BEFORE you leave the baggage hall at the airport. You will be asked to complete a Property Irregularity Report (PIR) form before leaving the airport and you will be given a copy to submit your claim to your insurance company Failure to comply with the above will result in any claim against your insurance company, the airline or Palmair, being invalid.
The necessity for security measures can of course delay check-in procedures and it is therefore in your own interests to comply with the above. You are advised to check in no later than 1½ hrs prior to departure and no earlier than 2½ hours prior to departure. You should also be forewarned that extra security measures are in place at all overseas airports.
*Important - if you suffer from a medical condition which requires you to carry a syringe, it is essential to contact Palmair Client Services Tel: 01202 200700 to be advised of the special procedures involved.
Please check your travel documents thoroughly. Palmair clients do not require hotel vouchers as documentation is sent to the hotel in advance of your arrival. Aircraft departure times are correct at the time of printing, but are subject to variation and flight timings shown on your ticket may vary from those published in our brochure. You should take with you your holiday invoice and a copy of your insurance cover.
Delays
Sometimes flights are delayed through circumstances beyond our control. Between 2-4 hours we will provide light refreshments. After 4 hours a main meal if possible. In the event of overnight delays every effort will be made to provide accommodation. Delayed departure insurance is included with Palmair insurance. As a precautionary measure, a stock of vital medical supplies should be carried in hand luggage. Passengers suffering from allergies and having special dietary requirements e.g. diabetics, should carry in their hand luggage a supply of foods that may be required in the event of a delay. Parents travelling with young children are advised to carry sweets/drinks (check with current Department for Transport security regulations) and toys in their hand luggage.
Your transfer
Approximate coach transfer times are shown as a guidance only and can vary depending on the number of drop-off points, traffic and road conditions etc. Your local representative will display the pick-up time for your return journey.
Your Accommodation
Checking in and out
If you have travelled on an early flight, in some instances your room may not be ready for occupation until at least 1200 hrs midday (maybe 1500hrs at peak times). On the day of departure, unless otherwise notified by your Palmair representative, you may be required to vacate your room by 1200hrs, even if your flight is not until later in the day. Most hotels will try to provide facilities for changing and storing baggage.
Building work
Building work takes place from time to time in holiday resorts which can cause inconvenience - whenever possible we advise clients of such works in advance
Single rooms & under occupancy supplements
Single travellers or those clients who wish to occupy accommodation with fewer people than the number shown on the price panel, may feel that the cost per person of their holiday appears higher than it should be. The reason for this supplement is that our contract with the owner is based on a price per room or per apartment, while our holidays are sold per person, including flights and other elements. Therefore, the ‘per person’ price for a lone traveller includes the entire room cost. This applies to single rooms in hotels and also to self catering units where, e.g. three people may want to occupy accommodation usually sold for four and priced accordingly.
We do not make additional or excessive profits from these sales - the prices charged merely reflect the real cost to us. In some hotels, there are single rooms available which normally carry a supplement, but usually less than when a single person occupies a double room. It should be noted that these single rooms are often smaller and sometimes less well appointed. We do not know which room you will be allocated as your hotel will usually decide this shortly before your arrival.
Transfers
IT IS ESSENTIAL that inclusive holiday clients who have made car hire arrangements do not require their hotel transfer must notify Palmair on 01202 200700.
Do's and Dont's
DO . . .
- Use a suitcase with wheels where possible - most hotels no longer provide porterage facilities.
- Do take a sufficient supply of vital medication for the length of your stay and also a repeat prescription where possible.
- Take an adapter plug for your personal electrical appliances. Voltage in most continental hotels is 220v but some hotels are 125v.
- Take items of smart casual dress for dining in hotel restaurants in the evening - many hotels operate a smart dress code i.e. no shorts or swimwear.
- Take insect repellent and your own soap.
- Monitor Satellite TV channels for adult programmes before allowing young children and teenagers to view. TV's may be coin operated and there may only be a limited number of English speaking channels.
- Be prepared to pay cash when booking excursions - not all Palmair representatives have credit card facilities.
- Place cash and valuables in the room safe (may be local hire charge) or in the hotel reception safe.
- Try to take debit or credit cards for emergency purposes - it may not be possible to change travellers cheques in your hotel or some banks.
- Take a travel kettle and supplies if you wish to make tea & coffee in your room - unless otherwise stated, most hotels do not provide this facility.
- Drink the local water or have ice in drinks unless advised otherwise by your Palmair representative.
- Smoke on the aircraft or use a mobile telephone.
Please see below for advice on hotel facilities. However, if you specifically require or are booking your holiday based on a particular facility being available, please double check at the time of booking that such a facility will be available at the time of your holiday. Occasionally facilities may have to be withdrawn temporarily without prior notice for repair or safety purposes.
Hotel and Apartment facilities
Air conditioning / heating - Usually guest controlled but may be at hotel management's discretion pending on prevailing local temperatures.
Baby cots - Most hotels provide cots and some offer baby sitting services on request (local charges may apply).
Courtesy / shuttle Bus - Usually operates to the nearest town, check days and times of operation on arrival at your hotel - these are subject to variation and may be discontinued at any time without notice. Service and space may be limited and it may be necessary to book. Shuttle bus services may incur a small charge. Courtesy bus services are not usually provided in the evenings.
Credit Cards - Unless otherwise stated, most hotels now accept major credit cards.
Travellers Cheques - Not all hotels accept travellers cheques.
Extra Beds - An extra bed in a room may be of a collapsible camp bed style and may cause overcrowding.
Fridge / mini-bar - May be hire charge or may only be on request from reception. Mini-bars are usually pre-stocked - guests pays for items consumed. Some hotels now operate system of stocking mini-bars to order on arrival) and guest pays for ALL items ordered.
Hairdryer - Many hotels now provide these either in bedrooms or on request from the Reception.
Internet / WiFi - Many hotels now provide Internet access, sometimes in the bedrooms and public areas, but usually in a designated area - may be a local charge to use this service.
Ironing facilities - Usually provided in a specified room or on request (local charges may apply).
Launderette or laundry facilities - Most apartments and higher grade hotels offer laundry facilities - local charges apply.
Meals - Unless otherwise stated, buffet meal service or a combination of buffet and waiter service is provided. A la carte meals incur an individual extra charge. Guests should be prepared to share dining tables with other guests at times of high occupation. Most higher grade hotels offer a substantial buffet breakfast, If Continental Breakfast only is provided, this normally comprises coffee/tea, rolls, butter and jam. Other items may be available at an additional charge. Cold meals are provided for late arrivals.
Restaurant dress code - Most hotels request that their guests adhere to a standard of dress code in the main restaurants: e.g. no men’s shorts or sleeveless t-shirts at dinner and no men’s sleeveless t-shirts at breakfast. Some 4-star and 5-star hotels may require gentlemen to wear a jacket and tie for dinner in the a la carte restaurants and for special events such as New Year's Eve.
Room service - Most higher grade hotels offer room service - there is a local charge for items ordered and this service may only be available during specified meal times.
Safety Deposit Box - Unless otherwise stated, a hire charge or refundable deposit is required.
Sunbeds / parasols - Most hotels do not charge for the use of and pool towels sunbeds and parasols around the swimming pool, however there may be a charge for the mattresses and such facilities on the public beaches incur a local charge.
Pool towels - Most hotels now provide towels for use in the swimming pool - however it may be necessary to pay a local hire charge or a refundable deposit.
Tea & coffee making facilities - Facilities for boiling water are normally provided in self catering apartments but it should be noted that there may not be a kettle. Where indicated some hotels now provide tea & coffee making facilities in the room and depending on the class of hotel, these may comprise a kettle, cups and daily supplies of tea, coffee, sugar and dried milk - however, the facility may just be a basic kettle and cups.
Telephone - Local charge for calls made.
Televisions - Satellite television now widely provided but usually very few English speaking channels. May be coin operated.
Games / playing cards room - Many hotels will have a designated area for playing cards or board games, usually part of the main lounge. A games room is usually for electronic games such as pinball etc.
Entertainment - In some hotels, music is provided on the outdoor terrace in the evenings and may cause some disturbance.
sporting activities
Swimming pools - May be heated/climatised during winter months. Most hotels have a snack bar in the pool area which serves drinks, snacks and lunches in the daytime - however, these may not always be open at times of low occupancy, early and late season and during inclement weather. Some hotels may request that swimmers wear swimming caps.
Indoor swimming pools - May sometimes have restricted opening times and if part of a health & fitness club, could be open to the public and local charges apply.
Tennis / Squash - A local charge may be made for the use of courts, floodlights and/or equipment hire. Facilities may be open to the public.
Activity Games - e.g. mini-golf, petanque (french bowls), billiards, table tennis, archery, garden chess. These may incur a local charge and may only be available depending on demand.
Beach Watersports - These are operated by independent companies or private individuals (usually at peak times only) and local charges apply.
health & beauty
Unless otherwise specified, facilities below may incur local charges and may also be open to the public. Age restrictions normally apply e.g. No children under 16.
Gym/Fitness room (may be limited equipment)
Sauna
Steam room / Hamman
Indoor pool
Jacuzzi/whirlpool
Massage and/or health treatments
Hair and / or Beauty salon
for kids
Pool - May be separate paddling pool or section of main adult pool.
Mini-club - Hotels and apartments reserve the right to suspend mini-clubs and activity/animation programmes during periods when there is a lack of demand. These are sometimes operated only at peak holiday times when sufficient number of children are resident. Age restrictions apply and no guarantee is made that adequate supervision is provided at all times.
palmair representatives
Will only visit the hotels featured in this brochure (not ad hoc hotels).
TRANSFERS
IT IS ESSENTIAL that inclusive holiday clients who have made car hire arrangements do not require their hotel transfer must notify Palmair on 01202 200700.
SAVE 15% - Third adult in room in hotels
At hotels displaying this symbol, an extra bed in a twin bedded room will automatically receive a 15% reduction. It should be noted, however, than an extra bed may be of a collapsible camp bed style and that the addition of such may result in some overcrowding. This reduction is NOT given in addition to the Child Reduction.
Important information for Tunisia
Passport: EU citizens need a full passport with at least 6 months' validity. Non British citizens may require a visa and should check with the Tunisian Embassy (020 7584 8117) at least three weeks before departure.
Health: There are no compulsory vaccinations necessary to enter Tunisia but Hepatitis A and Typhoid are recommended. Please consult your doctor for up to date information and Department of Health publications, or contact a specialist vaccination clinic.
Please note that religious festivals are held in Tunisia throughout the year. These celebrations attract many national and foreign visitors to the coastal areas.
